Refund & Cancellation

1. Order Cancellations

You may cancel a shipment directly from your dashboard before it has been physically picked up by the courier partner. Once the courier marks the shipment as "Picked Up" or "In Transit," cancellation is no longer possible.

2. Shipping Fee Refunds

• Successful Cancellations: If you successfully cancel an order prior to pickup, the full shipping amount deducted will be refunded to your FasterKart Wallet within 24-48 hours.
• Failed Pickups: If a courier attempts pickup but it fails due to the merchant (e.g., warehouse closed, package not ready), a cancellation fee may apply depending on the courier's policy.
• Return to Origin (RTO): If a package cannot be delivered to the end customer and is returned to you, you will be charged the RTO shipping fee. Forward shipping fees are non-refundable in this scenario.

3. Wallet Recharge Refunds

Wallet top-ups are generally non-refundable and are meant to be consumed for shipping services. However, if you decide to close your account permanently, any unutilized wallet balance (excluding promotional credits) will be refunded to the original payment source within 7-10 business days, subject to a 2% processing fee.

4. Lost or Damaged Shipments

If a shipment is marked as "Lost" or "Damaged" by the courier partner, you must file a claim within 48 hours of the status update. Refunds or compensation will strictly follow the limits set by the respective courier (e.g., maximum liability coverage) and will be credited to your Wallet once approved by the courier.